Introduction to communicating with empathy / Resources

A list of session properties:
Authors	Sarah Yardley, Jane Neerkin, Lorraine Noble
Module editor	Richard Kitchen
Audience	This session is aimed at carers, support staff and volunteers working in end-of-life care.

Having completed this session you will be able to:

explain the importance of developing listening skills
describe how body language might be interpreted by others
interpret body language of patients and relatives and how to react appropriately
identify and deal with difficult situations
identify what people need in particular situations

Select each item to open it.