Programme information
- Title:
- [Retired] Complaints Handling (CPL)
- Description:
- Education and training is essential in order for staff to respond to feedback, comments, concerns and complaints in an appropriate and timely manner. A range of five e-learning sessions has been developed to support staff in meeting their responsibilities. They are relevant for all directly employed NHS staff as well as independent contractors and their staff who provide NHS services.
- Created:
- 24 Jul 2014
- Last Major Update:
- 31 Jul 2014
- Keywords:
- feedback, comments, concerns, complaints
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- Title:
- [Retired] Complaints Handling (CPL)
- Description:
- Education and training is essential in order for staff to respond to feedback, comments, concerns and complaints in an appropriate and timely manner. A range of five e-learning sessions has been developed to support staff in meeting their responsibilities. They are relevant for all directly employed NHS staff as well as independent contractors and their staff who provide NHS services.
- Created:
- 24 Jul 2014
- Last Major Update:
- 31 Jul 2014
- Keywords:
- feedback, comments, concerns, complaints