Accessibility statement for e-Learning for Healthcare Hub

This website is run by Health Education England. It hosts e-learning content developed by Health Education England e-Learning for Healthcare (HEE e-LfH) and e-learning content developed by third parties. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • some of the e-learning content (originally developed before 2015) does not include accessible features
  • some pages and e-learning content have poor colour contrast
  • some images do not have good alternative text

e-Learning for Healthcare e-learning content

The e-LfH Hub hosts approximately 12,000 pieces of e-learning content and links to approximately a further 3,000 digital resources in a variety of formats.

In 2015 we made significant changes to improve the accessibility features in the template used to produce e-LfH e-learning content and since then as part of our normal business activity approximately 5,500 pieces of e-learning content have been updated to use the accessible template.

From September 2020 all e-learning content produced by e-LfH will include information about how to use the accessibility features in the e-learning session and link to this accessibility statement.

e-Learning for Healthcare Hub

In March 2018, we commissioned an external audit of the e-LfH Hub and made improvements during 2018 to address issues highlighted by that audit. In January 2020, we did a further internal audit and we are making further accessibility improvements to the e-LfH Hub and these will be made live in October 2020.

We will update this statement to reflect any outstanding issues and our plans for addressing those.

We will also perform an internal audit of the e-LfH Hub tenancies which use their own branded version of the e-LfH Hub during October 2020 and then address any issues that arise. Functionally those tenancies work in the same way as the e-LfH Hub and so any corrections applied to e-LfH Hub functionality would automatically be reflected on those tenancies, however, each has its’ own branding so some adjustments to colour contrasts may be necessary.

Third party e-learning content

The e-LfH Hub also hosts a variety of digital resources such as Word documents, PDF documents, videos and e-learning content developed by third parties. We also link to websites and resources hosted on third party platforms.

These Regulations do not apply to third-party content that is neither funded nor developed by, nor under the control of Health Education England.

Some of the third party organisations whose content we host have provided their own accessibility statements covering their e-learning content and the links to those are listed below:

Public Health England

What to do if you cannot access parts of this website

If you need information in a different form then contact us and tell us:

  • your name and email address
  • which e-learning resource you are enquiring about
  • the format you need, for example, audio CD, Braille, BSL or large print, accessible PDF

We’ll review your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: support@e-lfh.org.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Health Education England is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

Non compliance with the accessibility regulations

We recognise that some of the e-LfH e-learning content doesn’t comply with the accessibility regulations.

We already have in place processes to review our e-learning content as part of our normal business activities and this has brought approximately 5,500 pieces of e-learning content into compliance with the regulations since 2015. As we review e-learning content, it is re-packaged in an accessibility compliant version of our content development tools and is re-published so over time all our e-learning content will be re-published and comply with accessibility standards. We estimate that bringing the remainder of the existing e-LfH e-learning content into compliance with the regulations will be completed by 2025.

Disproportionate burden

While we have endeavoured to ensure the e-LfH Hub is as compliant as possible, we believe that auditing the e-learning content specifically for its compliance with accessibility would be a disproportionate burden.

You can read Health Education England’s disproportionate burden statement.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

While we do not host many PDFs and Word documents on the e-LfH Hub, some of those will be in older formats which do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader.

Where possible, any new PDFs or Word documents we publish will meet accessibility standards. Where this is not possible, we will endeavour to make the information available in an accessible format. If you need documents in a different format like accessible PDF, large print, easy read, audio recording or Braille please email support@e-lfh.org.uk.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

How we tested this website

This website was last tested in January 2020. The test was carried out by e-Learning for Healthcare.

We used a variety of tools including aXe and Wave.

We tested:

  • our main platform, available at https://portal.e-lfh.org.uk
  • our two demonstration e-learning sessions which are used to produce e-LfH e-learning content

What we’re doing to improve accessibility

This statement was prepared on 23 September 2020. It was last updated on 23 September 2020.