Title:

[Retired] CPL 01 - Introduction to Complaints Handling

Description:

This course provides introductory guidance for staff to respond to feedback, comments, concerns and complaints in an appropriate and timely manner.

Hierarchy:

[Retired] Complaints Handling (CPL) > [Retired] CPL 01 - Introduction to Complaints Handling

Keywords:

feedback, comments, concerns, complaints

Created:

24 Jul 2014

Updated:

16 Oct 2014