Session information
- Title:
- [Retired] 03_09 Learning from Complaints
- Description:
- This session considers leadership methods for the handling of complaints arising from healthcare. It looks at why these complaints are made, how they are dealt with and how they can be used to improve practice. This session also supports the development of leadership in clinical settings.
- Hierarchy:
- Ophthalmology (Eye-Site) > Eye-Site 00 Ophthalmology Curriculum > What the Ophthalmologist is able to do (Technical Intelligences) > 7) Communication (C) > C9 Complaints > [Retired] 03_09 Learning from Complaints
- Author(s):
-
Ricky Bell
- Created:
- 9 Jun 2010
- Last Major Update:
- 27 Jun 2013
- Keywords:
- 730-3043, Complaints , Handling complaints, Procedures, Processes, Managing performance, Medical Leadership, Services, Sources of Complaints, Personal Development, Evaluate, QIPP, Quality, Innovation, Prevention, Productivity, critically evaluating, continuing personal development, improving services
- Quicklink:
- 730-3043
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Overall rating
4.4/5
4.4/5
Content
4.4/5
4.4/5
Presentation
4.5/5
4.5/5
Interactivity
4.5/5
4.5/5
Self assessments
4.4/5
4.4/5
Overall rating
4.4/5
4.4/5
Content
4.4/5
4.4/5
Presentation
4.5/5
4.5/5
Interactivity
4.5/5
4.5/5
Self assessments
4.4/5
4.4/5
- Title:
- [Retired] 03_09 Learning from Complaints
- Description:
- This session considers leadership methods for the handling of complaints arising from healthcare. It looks at why these complaints are made, how they are dealt with and how they can be used to improve practice. This session also supports the development of leadership in clinical settings.
- Hierarchy:
- Ophthalmology (Eye-Site) > Eye-Site 00 Ophthalmology Curriculum > What the Ophthalmologist is able to do (Technical Intelligences) > 7) Communication (C) > C9 Complaints > [Retired] 03_09 Learning from Complaints
- Author(s):
-
Ricky Bell
- Created:
- 9 Jun 2010
- Last Major Update:
- 27 Jun 2013
- Keywords:
- 730-3043, Complaints , Handling complaints, Procedures, Processes, Managing performance, Medical Leadership, Services, Sources of Complaints, Personal Development, Evaluate, QIPP, Quality, Innovation, Prevention, Productivity, critically evaluating, continuing personal development, improving services
- Quicklink:
- 730-3043