Session information
- Title:
- [Retired] Valuing Feedback and Complaints
- Description:
- This session focuses on the NHS Constitution and the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009, which have an impact on how feedback is gathered and how complaints are handled and measured in the NHS. This session also includes a look at what people want to happen when they give feedback or make a complaint, and the value of feedback or complaints to the individual, the organisation and to you.
- Hierarchy:
- Ophthalmology (Eye-Site) > Eye-Site 00 Ophthalmology Curriculum > What the Ophthalmologist is able to do (Technical Intelligences) > 7) Communication (C) > C9 Complaints > [Retired] Valuing Feedback and Complaints
- Author(s):
-
tbc
- Created:
- 24 Jul 2014
- Last Major Update:
- 14 Nov 2014
- Keywords:
- 733-001
- Quicklink:
- 733-001
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Overall rating
4.4/5
4.4/5
Content
4.4/5
4.4/5
Presentation
4.4/5
4.4/5
Interactivity
4.4/5
4.4/5
Self assessments
4.3/5
4.3/5
Overall rating
4.4/5
4.4/5
Content
4.4/5
4.4/5
Presentation
4.4/5
4.4/5
Interactivity
4.4/5
4.4/5
Self assessments
4.3/5
4.3/5
- Title:
- [Retired] Valuing Feedback and Complaints
- Description:
- This session focuses on the NHS Constitution and the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009, which have an impact on how feedback is gathered and how complaints are handled and measured in the NHS. This session also includes a look at what people want to happen when they give feedback or make a complaint, and the value of feedback or complaints to the individual, the organisation and to you.
- Hierarchy:
- Ophthalmology (Eye-Site) > Eye-Site 00 Ophthalmology Curriculum > What the Ophthalmologist is able to do (Technical Intelligences) > 7) Communication (C) > C9 Complaints > [Retired] Valuing Feedback and Complaints
- Author(s):
-
tbc
- Created:
- 24 Jul 2014
- Last Major Update:
- 14 Nov 2014
- Keywords:
- 733-001
- Quicklink:
- 733-001