Session information
- Title:
- [Retired] The Value of Apology
- Description:
- This session looks at what an effective apology can achieve, how and when an apology should be given, examples of what to say and what not to say and considers the legal position of apologies. This session presents some famous apologies and considers why some of these seem to work better than others.
- Hierarchy:
- Ophthalmology (Eye-Site) > Eye-Site 00 Ophthalmology Curriculum > What the Ophthalmologist is able to do (Technical Intelligences) > 7) Communication (C) > C9 Complaints > [Retired] The Value of Apology
- Created:
- 24 Jul 2014
- Last Major Update:
- 14 Nov 2014
- Keywords:
- 733-004
- Quicklink:
- 733-004
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Overall rating
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4.5/5
Content
4.5/5
4.5/5
Presentation
4.5/5
4.5/5
Interactivity
4.5/5
4.5/5
Self assessments
4.5/5
4.5/5
Overall rating
4.5/5
4.5/5
Content
4.5/5
4.5/5
Presentation
4.5/5
4.5/5
Interactivity
4.5/5
4.5/5
Self assessments
4.5/5
4.5/5
- Title:
- [Retired] The Value of Apology
- Description:
- This session looks at what an effective apology can achieve, how and when an apology should be given, examples of what to say and what not to say and considers the legal position of apologies. This session presents some famous apologies and considers why some of these seem to work better than others.
- Hierarchy:
- Ophthalmology (Eye-Site) > Eye-Site 00 Ophthalmology Curriculum > What the Ophthalmologist is able to do (Technical Intelligences) > 7) Communication (C) > C9 Complaints > [Retired] The Value of Apology
- Created:
- 24 Jul 2014
- Last Major Update:
- 14 Nov 2014
- Keywords:
- 733-004
- Quicklink:
- 733-004