Session information
- Title:
- 01_06 Dealing with Difficult People
- Description:
-
Overview: Dealing with difficult people is something we will all have to do at some time and no workplace is without them. This module will use a number of scenarios to introduce how you can deal more effectively with difficult people.
Objectives:
• Recognise the common behaviours of a 'difficult' person
• Understand the reasons why dealing with difficult people should not be avoided
• Understand the LEAD model and how this can be a useful tool when dealing with difficult people
• Understand how dealing with difficult people professionally and appropriately can have a positive outcome for all concerned Audience: All staff. - Hierarchy:
- Ophthalmology (Eye-Site) > Eye-Site 00 Ophthalmology Curriculum > The Ophthalmologist as a professional (Personal intelligences) > 12) Role in Health Service (HS) > HS4 Multidisciplinary teams > 01_06 Dealing with Difficult People
- Created:
- 14 Aug 2015
- Last Major Update:
- 18 Jun 2021
- Keywords:
- Dealing with difficult people
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Overall rating
4.5/5
4.5/5
Content
4.6/5
4.6/5
Presentation
4.6/5
4.6/5
Interactivity
4.5/5
4.5/5
Self assessments
4.5/5
4.5/5
Overall rating
4.5/5
4.5/5
Content
4.6/5
4.6/5
Presentation
4.6/5
4.6/5
Interactivity
4.5/5
4.5/5
Self assessments
4.5/5
4.5/5
- Title:
- 01_06 Dealing with Difficult People
- Description:
-
Overview: Dealing with difficult people is something we will all have to do at some time and no workplace is without them. This module will use a number of scenarios to introduce how you can deal more effectively with difficult people.
Objectives:
• Recognise the common behaviours of a 'difficult' person
• Understand the reasons why dealing with difficult people should not be avoided
• Understand the LEAD model and how this can be a useful tool when dealing with difficult people
• Understand how dealing with difficult people professionally and appropriately can have a positive outcome for all concerned Audience: All staff. - Hierarchy:
- Ophthalmology (Eye-Site) > Eye-Site 00 Ophthalmology Curriculum > The Ophthalmologist as a professional (Personal intelligences) > 12) Role in Health Service (HS) > HS4 Multidisciplinary teams > 01_06 Dealing with Difficult People
- Created:
- 14 Aug 2015
- Last Major Update:
- 18 Jun 2021
- Keywords:
- Dealing with difficult people