Session information
- Title:
- 01_15 Service Improvement
- Description:
-
The ultimate goals of any service improvement project should be efficiency and effectiveness – providing streamlined processes and minimising internal costs. In this module you will look at the two driving methodologies behind successful service improvement projects - Lean and Six Sigma.
Objectives:
• Know what is meant by the terms 'Lean' and 'Six Sigma'
• Understand the Define, Measure, Analyse, Improve and Control methodology and how it can directly help to improve the service or area in which you work
• Understand how to make tangible and measurable improvements to your service or area - Hierarchy:
- Ophthalmology (Eye-Site) > Eye-Site 00 Ophthalmology Curriculum > The Ophthalmologist as a professional (Personal intelligences) > 12) Role in Health Service (HS) > HS10 Management > 01_15 Service Improvement
- Created:
- 14 Aug 2015
- Last Major Update:
- 18 Jun 2021
- Keywords:
- Service Improvement
Share this item
- Copy URL
Overall rating
4.4/5
4.4/5
Content
4.4/5
4.4/5
Presentation
4.4/5
4.4/5
Interactivity
4.4/5
4.4/5
Self assessments
4.4/5
4.4/5
Overall rating
4.4/5
4.4/5
Content
4.4/5
4.4/5
Presentation
4.4/5
4.4/5
Interactivity
4.4/5
4.4/5
Self assessments
4.4/5
4.4/5
- Title:
- 01_15 Service Improvement
- Description:
-
The ultimate goals of any service improvement project should be efficiency and effectiveness – providing streamlined processes and minimising internal costs. In this module you will look at the two driving methodologies behind successful service improvement projects - Lean and Six Sigma.
Objectives:
• Know what is meant by the terms 'Lean' and 'Six Sigma'
• Understand the Define, Measure, Analyse, Improve and Control methodology and how it can directly help to improve the service or area in which you work
• Understand how to make tangible and measurable improvements to your service or area - Hierarchy:
- Ophthalmology (Eye-Site) > Eye-Site 00 Ophthalmology Curriculum > The Ophthalmologist as a professional (Personal intelligences) > 12) Role in Health Service (HS) > HS10 Management > 01_15 Service Improvement
- Created:
- 14 Aug 2015
- Last Major Update:
- 18 Jun 2021
- Keywords:
- Service Improvement