Title:

Conflict Resolution - Level 1

Description:

This session covers the statutory and mandatory training for Conflict Resolution (Level 1). It has been designed to meet the learning outcomes in the UK Core Skills Training Framework.

Users can choose to view the knowledge chapters and then will need to complete and pass the eAssessment to demonstrate the required knowledge and understanding and to complete the course. A user's training record will be updated with their eAssessment score. If users feel that they have the necessary knowledge, they can skip straight to the eAssessment without completing the knowledge chapters first.

Users should refer to their organisation's training policy before commencing on this course.

Hierarchy:

Statutory and Mandatory Training (SMT) > Conflict Resolution - Level 1

Keywords:

743-0006, statutory, mandatory, UK Core Skills Training Framework, CSTF, Level 1, conflict resolution, assault, violence, conflict, communication, body language, safety, personal space, security, assault cycle, culture, cultural safety, behaviour, de-escalation, deescalation. lone worker, risk, risk assessment, reasonable force, force, self-defence

Created:

10 Sep 2018

Updated:

10 Sep 2020