Title:

Professional practice

Description:

Website:
- RESCUE: Reducing Errors through Safe, Clear, Unambiguous English (videos, webinar and flashcards)

Lesson plan:
Difficult Conversations over the Phone - Guidance for Running a Simulated Communication Skills Training Session

E-Learning:
Communication Skills for Telephone Consultations and Video Consultations (1-2hrs)

Website (HEE):
- Helping break unwelcome news (discussion of unwelcome news during the Covid-19 pandemic: a framework for health and social care professionals) (downloadable PDF)
- framework, community, breaking bad news, ceilings of treatment (video, 7-12 mins each)

Telephone call scripts:
- End of life
- Escalation of treatment
(5 minutes each)

Hierarchy:

[Retired] London Transformation and Learning Collaborative - Critical Care (LTLC) > Resources For Trainers > Professional Development > Professional practice

Keywords:

Communication, video, telephone, breaking bad news, human factors, safety, family, end of life, escalation

Created:

27 Aug 2020

Updated:

24 Nov 2020