Title:

Communication with family

Description:

Lesson plans:
- Compassionate Care Red, Amber, Green (30 minutes)
- Compassionate Care Purple (30 minutes)
- Compassionate Care Outline Content NH (10 minutes)
- Difficult Conversations over the Phone - Guidance for Running a Simulated Communication Skills Training Session

E-Learning:
- Communication Skills for Telephone Consultations and Video Consultations (1-2 hours)

Website (HEE):
- Helping break unwelcome news (discussion of unwelcome news during the Covid-19 pandemic: a framework for health and social care professionals) (downloadable PDF)
- framework, community, breaking bad news, ceilings of treatment (video, 7-12 mins each)

Telephone call scripts:
- Deceased patient
- End of life
- Escalation of treatment
- Follow up call
- Arrival call
(5 minutes each)

e-learning:
- Dying in Intensive Care (30 minutes)

Hierarchy:

[Retired] London Transformation and Learning Collaborative - Critical Care (LTLC) > Resources For Trainers > Communication > Communication with family

Keywords:

PPE, communication, patient, family, video, telephone, non-verbal, speech, intubated, CUS tool, non-verbal communication, SBAR, closed loop communication, non verbal communication, teamwork , deteriorating patient, EoL, compassionate care, vigil, end of life, palliative care, symptom management, patient passport, resource, trainer, critical care, communication skills, video,ICU, critical care, breaking bad news, escalation, bereavement, COVID-19

Created:

27 Aug 2020

Updated:

21 Dec 2020