Session information
- Title:
- [Retired] 04_02 Learning from Complaints
- Description:
- This session considers leadership methods for the handling of complaints arising from healthcare. It looks at why these complaints are made, how they are dealt with and how they can be used to improve practice. This session also supports the development of leadership in clinical settings.
- Hierarchy:
- Foundation (FND) > HLO 1: An accountable, capable and compassionate doctor > FPC 4: Communication and care > [Retired] 04_02 Learning from Complaints
- Author(s):
-
Ricky Bell
- Created:
- 10 Jun 2011
- Last Major Update:
- 17 Jul 2013
- Keywords:
- 730-3043, Complaints , Handling complaints, Procedures, Processes, Managing performance, Medical Leadership, Services, Sources of Complaints, Personal Development, Evaluate, QIPP, Quality, Innovation, Prevention
- Quicklink:
- 730-3043
Share this item
- Copy URL
Overall rating
4.3/5
4.3/5
Content
4.2/5
4.2/5
Presentation
4.2/5
4.2/5
Interactivity
4.2/5
4.2/5
Self assessments
4.1/5
4.1/5
Overall rating
4.3/5
4.3/5
Content
4.2/5
4.2/5
Presentation
4.2/5
4.2/5
Interactivity
4.2/5
4.2/5
Self assessments
4.1/5
4.1/5
- Title:
- [Retired] 04_02 Learning from Complaints
- Description:
- This session considers leadership methods for the handling of complaints arising from healthcare. It looks at why these complaints are made, how they are dealt with and how they can be used to improve practice. This session also supports the development of leadership in clinical settings.
- Hierarchy:
- Foundation (FND) > HLO 1: An accountable, capable and compassionate doctor > FPC 4: Communication and care > [Retired] 04_02 Learning from Complaints
- Author(s):
-
Ricky Bell
- Created:
- 10 Jun 2011
- Last Major Update:
- 17 Jul 2013
- Keywords:
- 730-3043, Complaints , Handling complaints, Procedures, Processes, Managing performance, Medical Leadership, Services, Sources of Complaints, Personal Development, Evaluate, QIPP, Quality, Innovation, Prevention
- Quicklink:
- 730-3043