Session information
- Title:
- Communication skills for administrative staff, volunteers and other non-clinical workers
- Description:
- This session explores the challenges faced by administrative staff and volunteers when communicating with patients near the end of life and those close to them. It also looks at the skills required to manage these situations. This session was reviewed by Karen Goodman and Richard Kitchen and last updated in October 2020.
- Hierarchy:
- End of Life Care (e-ELCA) > e-ELCA 03: Communication skills > 03_01 Principles > Communication skills for administrative staff, volunteers and other non-clinical workers
- Author(s):
-
Christine Hedges
Paula Gomersall
- Created:
- 26 Jan 2010
- Last Major Update:
- 16 Oct 2020
- Keywords:
- 215-0306, communication, administrative, volunteer, clerical, face to face, telephone, written
- Quicklink:
- 215-0306
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Overall rating
4.5/5
4.5/5
Content
4.6/5
4.6/5
Presentation
4.6/5
4.6/5
Interactivity
4.6/5
4.6/5
Self assessments
4.5/5
4.5/5
Overall rating
4.5/5
4.5/5
Content
4.6/5
4.6/5
Presentation
4.6/5
4.6/5
Interactivity
4.6/5
4.6/5
Self assessments
4.5/5
4.5/5
- Title:
- Communication skills for administrative staff, volunteers and other non-clinical workers
- Description:
- This session explores the challenges faced by administrative staff and volunteers when communicating with patients near the end of life and those close to them. It also looks at the skills required to manage these situations. This session was reviewed by Karen Goodman and Richard Kitchen and last updated in October 2020.
- Hierarchy:
- End of Life Care (e-ELCA) > e-ELCA 03: Communication skills > 03_01 Principles > Communication skills for administrative staff, volunteers and other non-clinical workers
- Author(s):
-
Christine Hedges
Paula Gomersall
- Created:
- 26 Jan 2010
- Last Major Update:
- 16 Oct 2020
- Keywords:
- 215-0306, communication, administrative, volunteer, clerical, face to face, telephone, written
- Quicklink:
- 215-0306